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At STYLE CAVE, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure transparency and efficiency in our return and refund process, we have outlined the following policies. Please read them carefully before making a purchase.
To expedite the resolution of damage-related return claims, we require buyers to make an unboxing video at the time of receiving the product. This video serves as crucial evidence in assessing the condition of the item upon delivery. Without a valid unboxing video, damage-related claims may not be eligible for return or refund.
For the convenience of our customers, return and refund claims must be initiated on the same date of delivery. We understand that circumstances may vary, but this policy ensures that we can address your concerns promptly and accurately. Claims made after the specified timeframe may not be accepted.
Unboxing Video Submission: In case of damage, please ensure you have a clear unboxing video showcasing the condition of the product upon delivery. Attach this video when initiating the return or refund process.
Contact Customer Support: Reach out to our dedicated customer support team via contact@stylecave.com with your order number, a brief description of the issue, and the attached unboxing video.
Confirmation and Instructions: Once your claim is reviewed, you will receive confirmation along with any additional instructions for returning the product.
Please note that STYLE CAVE reserves the right to refuse any return or refund that does not comply with these policies.
Thank you for choosing STYLE CAVE. If you have any questions or concerns, feel free to contact our customer support team.